Sky Sila سما سيلا · نصلك بالعالم
This policy applies to all bookings and services provided by Sama Sila Travel Ltd (Sky Sila).
A booking is confirmed once the deposit is paid (25% of the service value, subject to the offer). Prices remain subject to availability until the supplier confirms, and may change before final confirmation.
Refunds are calculated on the value of services not yet performed, as follows (or per the supplier's stricter rules):
| Cancellation before travel | Refund | Notes |
|---|---|---|
| More than 30 days | 100% | Service fee is non-refundable |
| 15–30 days | 75% | After supplier charges |
| 7–14 days | 50% | After supplier charges |
| Less than 7 days or no-show | 0% | Non-refundable (per supplier rules) |
• Agency service fees · visa application fees · travel insurance · airline/issuance fees already paid to suppliers · any non-refundable payment processing fees.
If a supplier cancels, or force majeure (disaster, border closure, government order) prevents travel, we pursue a full refund or a suitable alternative from the supplier under their rules.
Subject to availability, supplier change fees plus an administrative service fee, and must be requested before published deadlines.
Funds are returned to the original payment method within 7–14 business days after the supplier approves and pays (banks may take a little longer).
Send a written request to [email protected] with your invoice number, or via the official chat channel. The cancellation date is counted from receipt of your written request.
Nothing in this policy limits any mandatory consumer right granted by the law of your country of residence.